Privacy Policy


This Privacy Policy applies to our sites and apps.

This Policy describes how Bytemark treats personal information on both the websites and apps where it is located. If you are using one of our client’s apps, they are also collecting certain information from you and about you. To learn more about our clients’ privacy practices, visit their respective websites. By interacting with us, you consent to these practices.

We collect information.

Contact information. For example, we might collect your name and street address if you register as a developer on our site. We might also collect your phone number or email address. We also collect this information if you register for our apps.

Payment information. For example, when signing up for payments we collect your credit card number in our apps.

Information you submit or post. We also collect information when you contact us.

Demographic information. We may collect information like your gender and age.  We may also collect your zip code. We might collect this when you contact us or register for our apps.

Other information.  If you use our website, we may collect information about the browser you’re using. We might look at what site you came from, or what site you visit when you leave us.  If you use our mobile app, we may collect your GPS location. We might look at how often you use the app and where you downloaded it. We do these things where permitted by law.

We collect information in different ways.

We collect information directly from you. For example, if you sign up for our emails or register for our apps. We also collect information if you contact us.

We collect information from you passively where permitted. We may collect personal information about users over time and across different Web sites when you use our sites or apps.  We may also have third parties that collect personal information this way. We may do this using tracking tools like browser cookies and web beacons. We will obtain your consent first if required by law.

We get information about you from third parties. For example, our business partners or clients may give us information about you. Social media platforms may also give us information about you.

We use information as disclosed and described here.

We use information to respond to your requests or questions. For example, we might use your information to respond to your customer feedback.  We may use your information to notify you if you complete a transaction with our app.

We use information to improve our products and services. We may use your information to make our website and apps better. We might use your information to customize your experience with us. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, and our websites.

We use information for marketing purposes. For example, we might send you information about new products and special offers. These may be sent on behalf of our different clients. We might tell you about new features or updates to our apps. These might be third party offers or products we think you might find interesting. To manage this, read the choices  section below. We may also use push notifications on our mobile apps.

We use information to communicate with you about your account or our relationship. We may contact you about your account or feedback. We might also contact you about this Policy or our Website Terms.

We use information as otherwise permitted by law.

We may share information with third parties

We will share information with our clients.

We will share information with third parties who perform services on our behalf. For example, we may share information with vendors who helps us operate our apps or websites.

We and our clients will share information with business partners. For example, we or our clients will share information with third parties who co-sponsor a promotion. These partners may send you information about events and products by mail or email.

We will share information if we think we have to in order to comply with a legal investigation or to protect ourselves. For example, we will share information to respond to a court order or subpoena. We may share it if a government agency or investigatory body requests. We might share information when we are investigating potential fraud.

We may share information with any successor to all or part of our business. For example, if part of our business was sold we may give our customer list as part of that transaction.

We may share information for other reasons we may describe to you.

You have certain choices about sharing and marketing

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, email us at privacy@bytemark.co or log in to your account and change your settings or follow the instructions in any promotional message you get from us. Even if you opt out of getting marketing messages, we will still send you transactional messages. These include responses to your questions.

You can control if we share information with third parties for their marketing purposes. To opt out of having us share your information with third parties for their promotional purposes, email us at privacy@bytemark.co or log in to your account and change your settings.

You can control cookies and tracking tools.Your browser may give you the ability to control cookies or other tracking tools.  How you do so depends on the type of tool.  Certain browsers can be set to reject browser cookies.  If you block cookies on your browser, certain features on our sites may not work. Choices you make are both browser and device-specific. If you block or delete cookies, not all of the tracking that we have described in this policy will stop. Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked.  These features are not yet uniform, so we are not currently set up to respond to those signals.

You can control tools on your mobile devices. For example, you can turn off the GPS locator or push notifications on your phone.  Each push notification has an “unsubscribe” link.

Your California Privacy Rights

If you reside in California, you have the right to ask us one time each year if we have shared personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at the address listed below. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

Our sites and children.

Our sites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13 without permission from a parent or guardian. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us . You can also write to us at the address listed at the end of this policy. Please mark your inquiries “COPPA Information Request.” Parents, you can learn more about how to protect children’s privacy on-line here.

We use standard security measures.

The Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords. We keep personal information as long as it is necessary or relevant for the practices described in this Policy. We also keep information as otherwise required by law.

We store information in the United States.

Information we maintain may be stored both within and outside of the United States. If you live outside of the United States, you understand and agree that we may transfer your information to the United States. This site is subject to U.S. laws, which may not afford the same level of protection as those in your country.

We may link to other sites or have third party services on our site we don’t control.

If you click on a link to a third party site, you will be taken to websites we do not control. This policy does not apply to the privacy practices of that website. Read the privacy policy of other websites carefully. We are not responsible for these third party sites.

Our sites or apps may also serve third party content that contains their own cookies or tracking technologies. To learn more, click here. We do not control the use of those technologies.

EU-US Privacy Shield Policy

Bytemark Incorporated participates in the EU-US Privacy Shield Framework.

This Privacy Shield Policy (“Policy”) describes how Bytemark Incorporated and its subsidiaries and affiliates in the United States (“US”) (“Company,” “we,” or “us”) collect, use, and disclose certain personally identifiable information that we receive in the US from the European Union (“EU Personal Data”). This Policy supplements our Website Privacy Policy located at https://www.bytemark.co/privacy-policy, and unless specifically defined in this Policy, the terms in this Policy have the same meaning as the Website Privacy Policy.

Bytemark Incorporated complies with the EU-US Privacy Shield Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries. Bytemark Incorporated has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability. If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov/.

Bytemark Incorporated is subject to the investigatory and enforcement authority of the Federal Trade Commission (FTC).

Personal Data Collection and Use

We may receive the following categories of EU Personal Data in the US: contact information and location data. We process EU Personal Data for the following purposes: to record places travelled to; trip planning; payment methods; IP addresses; and what travel is undertaken. This is processed to allow Bytemark Incorporated to analyse where their customers travel to and the frequency of this travel. Bytemark Incorporated will only process EU Personal Data in ways that are compatible with the purpose that Bytemark Incorporated collected it for, or for purposes the individual later authorizes. Before we use your EU Personal Data for a purpose that is materially different than the purpose we collected it for or that you later authorized, we will provide you with the opportunity to opt out. If we intend to use your EU Personal Data for a purposes that is materially different we will notify you of such intention and will request your consent to such use prior to carrying out such use. We will not use your EU Personal Data for a purposes that is materially different from the purpose we collected it for or that you later authorized unless we have received your consent to do so. We will treat any failure to provide such consent as an opt out of such use. Bytemark Incorporated maintains reasonable procedures to help ensure that EU Personal Data is reliable for its intended use, accurate, complete, and current.

We may collect the following categories of sensitive EU Personal Data: gender; and health data. When we collect sensitive EU Personal Data, we will obtain your opt-in consent by requesting, by way of written or verbal confirmation, your consent to our collection and processing of such data at the time we collect or request that data where the Privacy Shield requires, including if we disclose your sensitive EU Personal Data to third parties, or before we use your sensitive EU Personal Data for a different purpose than we collected it for or than you later authorized.

Data Transfers to Third Parties

Third-Party Agents or Service Providers. We may transfer EU Personal Data to our third-party agents or service providers who perform functions on our behalf as described in our Website Privacy Policy/including: data analytics as performed by Fabric.io or Countly analytics for the purposes of application performance monitoring and usage statistics. Where required by the Privacy Shield, we enter into written agreements with those third-party agents and service providers requiring them to provide the same level of protection the Privacy Shield requires and limiting their use of the data to the specified services provided on our behalf. We take reasonable and appropriate steps to ensure that third-party agents and service providers process EU Personal Data in accordance with our Privacy Shield obligations and to stop and remediate any unauthorized processing. Under certain circumstances, we may remain liable for the acts of our third-party agents or service providers who perform services on our behalf for their handling of EU Personal Data that we transfer to them.

Disclosures for National Security or Law Enforcement. Under certain circumstances, we may be required to disclose your EU Personal Data in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Security

Bytemark Incorporated maintains reasonable and appropriate security measures to protect EU Personal Data from loss, misuse, unauthorized access, disclosure, alteration, or destruction in accordance with the Privacy Shield.

Access Rights

You have the right to access the EU Personal Data that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed in violation of the Privacy Shield. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your EU Personal Data, you can submit a written request to the contact information provided below. We may request specific information from you to confirm your identity. In some circumstances we may charge a reasonable fee for access to your information.

Questions or Complaints

You can direct any questions or complaints about the use or disclosure of your EU Personal Data to us at privacy@bytemark.co.You may also contact our EU affiliate ByteToken at privacy@bytetoken.com with any questions or concerns. We will investigate and attempt to resolve any complaints or disputes regarding the use or disclosure of your EU Personal Data within 45 days of receiving your complaint.
Bytemark Incorporated has further committed to refer unresolved privacy complaints under the EU-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit www.bbb.org/EU-privacy-shield/for-eu-consumers/.

Binding Arbitration

You may have the option to select binding arbitration for the resolution of your complaint under certain circumstances, provided you have taken the following steps: (1) raised your compliant directly with Bytemark Incorporated and provided us the opportunity to resolve the issue; (2) made use of the independent dispute resolution mechanism identified above; and (3) raised the issue through the relevant data protection authority and allowed the US Department of Commerce an opportunity to resolve the complaint at no cost to you. For more information on binding arbitration, please click on the following link US Department of Commerce’s Privacy Shield Framework: Annex I (Binding Arbitration).

Contact Us

If you have any questions about this Policy or would like to request access to your EU Personal Data, please contact us as follows: privacy@bytemark.co.

Changes To This Policy

We reserve the right to amend this Policy from time to time consistent with the Privacy Shield’s requirements.

Effective Date: Jan 17, 2017
Last modified: Jan 17, 2017

Canadian and Quebec Privacy Compliance

Bytemark adheres to the privacy requirements as set out by Canadian and Quebec law. Bytemark does not collect, store, use or communicate any personal information, including written, graphic, taped, visual, computerized or other, of an individual without that individual’s consent, save under certain exceptional circumstances provided by law, and such consent must be for a specific purpose as required within our website and apps.

Contact

Feel free to contact us if you have more questions.

If you have any questions about this Policy or want to correct or update your information, please email us at privacy@bytemark.co.

You can also write to us at:

Bytemark, Inc.
268 W 44th Street
3rd Floor
New York, NY 10036

We may update this Policy.

From time to time we may change our privacy policies. We will notify you of any material changes to our Policy as required by law. We will also post an updated copy on our website.  Please check our site periodically for updates.

© 2017 Bytemark. All rights reserved.