Journey by Bytemark

WHAT IS JOURNEY BY BYTEMARK?

Journey by Bytemark is a streamlined mobile ticketing app for use on public transportation.

ON WHICH MOBILE DEVICES CAN I DOWNLOAD THE JOURNEY BY BYTEMARK APP?

Journey by Bytemark is available for iOS and Android devices.

ARE THERE ANY FEES FOR USING THE JOURNEY BY BYTEMARK APP?

No. The Journey by Bytemark app is free to download and there are no additional fees for purchasing or using a pass or ticket.

DO I NEED TO CREATE A JOURNEY BY BYTEMARK ACCOUNT TO PURCHASE A TICKET OR PASS?

No. If you don't want to enter a phone number into Journey by Bytemark to create an account, you can use the app as a guest. Upon first downloading and opening the app, tap on "Continue as a Guest" at the bottom of the screen to get started. Please note, when using Journey by Bytemark as a guest, the app is unable to support the recovery of passes if you lose your phone or delete the app. Guest accounts also do not support transferring passes between devices. These limitations will be displayed in the app after you tap on "Continue as a Guest."

WHAT FORMS OF PAYMENT CAN BE USED TO PURCHASE TICKETS AND PASSES ON THE JOURNEY BY BYTEMARK APP?

The Journey by Bytemark app will accept Apple Pay, Google Pay, and these credit and debit cards: Visa, MasterCard, American Express, Discover, JCB, and Diners Club.

CAN I GET A RECEIPT FOR MY PURCHASE ON THE JOURNEY BY BYTEMARK APP?

Yes. If you would like to receive receipts for your purchases, navigate to account information in the settings screen and add in your email address. Receipts will be emailed to you immediately after making a purchase.

CAN PASSES AND TICKETS BE BOUGHT IN ADVANCE?

Yes, you can buy passes and tickets in advance. Purchase as many as you like and then use them when you want. Passes do not expire until they are activated.

WHERE ON THE JOURNEY BY BYTEMARK APP CAN I FIND MY PURCHASED PASSES OR TICKETS?

Purchased passes and tickets will show up in the Pass Wallet screen. When you are ready to get on the bus and activate the ticket an alert will pop up asking if you are sure you want to activate the ticket.

HOW DO I GET A REFUND?

Refunds will be handled on a case-by-case basis. Please visit the Help section of the Journey by Bytemark app for assistance.

HOW DO I PURCHASE ROUNDTRIP TICKETS?

You'll need to buy 2 one-way tickets to make it a round trip. One way tickets can be used in either direction.

WILL MY CREDIT CARD INFORMATION BE STORED ON MY JOURNEY BY BYTEMARK ACCOUNT?

Your credit card information will not be stored with Journey by Bytemark, but rather the industry leading payment processor, Stripe. Stripe prides itself on security and encrypts all information.

HOW CAN I UPDATE MY CREDIT CARD INFORMATION?

You can add or remove credit/debit cards from your account by going to the “Payment” screen.

WHAT IF MY CREDIT CARD IS DECLINED WHILE TRYING TO BUY A TICKET?

Confirm that you have entered the correct details for your card, including the correct account number, expiration date, and security code. If your card is still declined, contact your bank for further assistance or try another card.

HOW DO I ACTIVATE MY MOBILE TICKET OR PASS?

You can access your purchased tickets and passes in the “Pass Wallet” screen. There, you will see your tickets and/or passes sorted by purchase date and time (most recent purchase is on top). To activate just one ticket/pass, simply tap the "Use" button on the ticket or pass you would like to activate. You will be prompted to confirm activation. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.

HOW DO I KNOW HOW MUCH TIME IS LEFT ON MY TICKET?

After you have activated your ticket, the expirations date at the bottom of your digital ticket will let you know how much longer your ticket will remain active.

WHEN SHOULD I ACTIVATE MY MOBILE PASS OR TICKET?

To expedite the boarding process, you should activate your pass or ticket on the Journey by Bytemark app before boarding your bus and be ready to display it to the bus driver. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.

HOW DO I ACTIVATE MULTIPLE PASSES OR TICKETS?

If you are traveling with others and would like to use multiple tickets/passes, tap “Use multiple” instead. On the next screen, choose a quantity of each ticket/pass you’d like to activate. (Each Ticket or Pass is valid for only ONE person.) You will be prompted to confirm activation. An internet connection is only required for purchasing a ticket. It is NOT required to activate it.

WHAT IF MY TICKET OR PASS EXPIRES BEFORE I CAN USE IT?

If this occurs, you will need to purchase another ticket before your trip. Be sure not to activate a ticket or pass until you are boarding the bus.

DOES MY TICKET EXPIRE?

Tickets don’t expire until they are activated.

ARE TICKETS TRANSFERABLE?

Unfortunately, tickets are not transferable.  You can buy passes for other passengers on your device but they need to board with you.

I DIDN’T USE MY PASS, CAN I CANCEL AND GET A REFUND?

In most cases, refunds for unused tickets can be issued (no refunds allowed for RCTA).

I PURCHASED THE WRONG PASS, CAN IT BE CHANGED?

Tickets can’t be changed, but support can help cancel the ticket and issue a refund so you can purchase the correct ticket.